General conditions for the provision of healthcare services

1. Parties

1.1. The general conditions of service provision of Bariatric Services AS regulate the mutual rights and obligations of the Service Provider and the Patient in the provision of the Service.
1.2. Matters not regulated in the general conditions are guided by the Law of Obligations Act, the Health Service Organization Act, other laws and legislation adopted on the basis of them.

2. Definitions

2.1. Service means the Healthcare services provided by the Service provider in the context of the general terms and conditions.
2.2. In the general conditions, the service provider is Bariatric Services AS together with its employees and service providers (natural and legal entities).
2.3. Patient – a person to whom health care is provided or who wishes to have it
health care would be provided.

3. Conclusion of the contract (Reservation of service time)

3.1. The patient can book an appointment to receive the Service by phone or email, using the contacts on the Service Provider’s website, as well as through the request form on the Service Provider’s website.
3.2. When the patient makes an appointment to receive the Service, a healthcare service contract is considered concluded between the Service provider and the Patient.
3.3. The service is provided with the patient’s consent.
3.4. These general terms and conditions and the procedures, rules and requirements established by the Service Provider and made available to the Patient, which the Patient agrees to follow when booking an appointment for the provision of health care services, are integral appendices of the contract for the provision of health care services.

4. Rights and obligations of the parties

4.1. The patient has the right to:
4.1.1. To cancel the time booked by him to receive the Service without giving a reason.
4.1.2. To respect your privacy when providing the Service.
4.1.3. To the confidentiality of your data by the Service provider. The service provider does not disclose the Patient’s data to third parties, except by agreement with the Patient or if it is prescribed by law.
4.1.4. Choose between different Services, refuse to receive the Service.
4.1.5. To receive high-quality service that corresponds to the general level of medical science. The service provider cannot promise the patient’s recovery or the success of the operation.
4.1.6. Submit suggestions and complaints about the provision of the Service and the arrangement.

4.2. The patient undertakes:
4.2.1. Arrive at the agreed place to receive the Service on time.
4.2.2 Submit a photo identification document (ID card, passport, driver’s license);
4.2.3. To pay invoices submitted by the Service Provider on time;
4.2.3. Inform the Service provider as soon as possible if you cannot come to consume the Service at the booked time.
4.2.4. To carry out the medically justified treatment and prescriptions assigned by the healthcare worker both during and after the provision of the Service.
4.2.5. Follow the rules of procedure established by the service provider for patients and other requirements made known to patients during their stay in the hospital.

4.3. The service provider undertakes to:
4.3.1. To inform the Patient about the results of his examination and health status, possible diseases and their course, the nature and purpose of the offered Teensue, the dangers and consequences accompanying its provision and other possible and necessary health care services and the possibility of receiving information from the attending physician both before and during the provision of the Service.
4.3.2. Document the provision of the Service in accordance with current requirements.
4.3.3. Process the Patient’s personal data in accordance with the personal data protection rules of Estonia and the European Union;

4.4. The service provider has the right to:
4.4.1. Unilaterally change or cancel the appointment booked by the Patient for operational or other important reasons. The service provider informs the Patient about the change within one working day at the latest.
4.4.2. Require the Patient to give written consent to the provision of the Service.
4.4.3. The Service Provider has the right to refuse to provide the Service to the Patient (including booking an appointment) or to terminate the Service if the Patient: is late for the agreed time and place to receive the Service; is under the influence of alcohol and/or drugs; is indebted to the Service provider; does not agree to sign an informed consent form; wants to receive a service that is not medically justified; does not disclose information necessary for the provision of the Service; does not follow good communication practices;
4.4.4. To process the Patient’s personal data, including health data, necessary for the provision of the Service. In order to provide the service, it may be necessary for the Service Provider to review the Patient’s personal data in the Health Information System or in any form of data carrier before the start of the appointment. If the Patient cancels the appointment or fails to come to the appointment after the Service Provider has examined his personal data for the purpose of providing the Service, the examination of the Patient’s personal data is considered necessary for the provision of the Service.

5. Payment for the service

5.1. The patient undertakes to pay for the Service provided to him according to the invoice presented to him by the Service provider.
5.2. Payment for the service is generally made in advance no later than on the day the service is provided, more detailed payment terms are given on the invoice.
5.3. If desired, the Patient can request an installment payment from credit institutions to pay for the Service. The Patient can ask the Service Provider for information about requesting an installment payment.
5.4. The patient is aware that the Estonian Health Insurance Fund does not reimburse the amounts due for services.

6. Feedback and Complaints

The patient can submit feedback, suggestions and complaints to the Service Provider:

6.1. by e-mail at
6.2. Complaints submitted by the patient are registered and an answer is given by e-mail within 10 calendar days from the registration of the complaint.

7. Liability

7.1. The service provider provides services according to the best medical and nursing knowledge and treatment guidelines.
7.2. The service provider is not responsible for the negative consequences associated with the provision of services, if the Patient has been informed of the possible risks and consequences and the Patient has given consent to the provision of the Service.
7.3. The Health Board supervises the service provider.

8. Final Provisions

8.1. The service provider has the right to change the general conditions unilaterally by publishing the changes on the website of the service provider. The general terms and conditions that are in force at the time of ordering the Service apply to the patient.
8.2. In the general conditions and in the case of an Agreement, in matters not stipulated in the Agreement, the Parties are guided by the valid legislation of the Republic of Estonia. Disputes arising during the performance of the contract will be resolved through negotiations. If an agreement is not reached, the disputes will be resolved in court in accordance with the legislation of the Republic of Estonia.